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Manufacturing
Changing Culture in Manufacturing
Client Case Study
Aircraft Component Repair
The Problem
The company realised that the service they were providing
was not what the customer required. Although they could measure
and tell where each component was during the repair cycle
they were still not focusing on the customers requirement.
Something had to change, costs were too high and customer
satisfaction was low. In order to survive, a radical change
would have to take place in their culture and approach to
manufacturing.
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Company was living off past
customer relationships. |
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Market focus changing. |
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Level of work in progress too high. |
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Cycle time too long. |
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Inter departmental communication poor. |
Vital Resources assisted the company develop
a strategy for change. We focussed on introducing a Cell Manufacturing
approach across the company. This allowed every individual
Cell to focus on customer requirements. The immediate success
was a massive reduction in Cycle Times.
Other successes included:
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Higher production figures |
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Well trained motivated workforce |
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Focus on customer requirements |
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Management leading the process |
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